- Research Product Support
Returns & Refunds Policy
We are committed to providing high-quality research compounds backed by rigorous quality standards and transparent customer support.
Product Quality Commitment
If your order arrives damaged, incorrect, or does not meet our quality standards, our support team will work with you to provide an appropriate resolution.
How Returns Work
1
Contact Support
Email our support team with your order number and a description of the issue. Please include photos when applicable.
2
Request Review
Our team will review your request and verify the issue to determine the appropriate resolution.
3
Resolution Process
Once approved, we will provide a replacement, store credit, or refund when applicable.
Eligible For Review
- Incorrect items received
- Products damaged during transit
- Missing items from an order
- Verified product defects
- Shipping errors caused by our team
Not Eligible For Return
- Opened or used products
- Reconstituted peptides
- Change-of-mind purchases
- Products damaged after delivery
- Requests submitted more than 7 days after delivery
Received a Damaged or Incorrect Product?
At SILURA BIO Peptides, quality and customer satisfaction are our priorities. If your order arrives damaged, defective, or incorrect, we will review the issue and work toward a prompt resolution.
Take Photos
Document the product and packaging to help us verify the issue.
Contact Support
Submit your order number and supporting photos to our customer support team.
Receive Your Replacement
Once verified, we will provide replacement instructions, store credit, or other applicable solutions.
Refund Timeline
Request Submitted
1 Business Day
Review & Verification
1–3 Business Days
Resolution Approved
1 Business Day
Note:Resolution times may vary depending on the nature of the request and the payment provider involved.